Thank you for choosing Xivmo. We strive to provide the best experience for our users. This Refund Policy outlines our guidelines regarding refunds for subscriptions.
1. Refund Eligibility:
1.1. 30-Day Money-Back Guarantee: Xivmo offers a 30-day money-back guarantee for new subscribers. If you are not satisfied with our service within the first 30 days of your subscription, you may request a refund.
1.2. Conditions for Refund Eligibility:
- Refund requests must be made within 30 days of the original subscription date.
- The subscription must not have violated our Terms of Service.
- No refunds will be provided for subscriptions that have been terminated due to a violation of our Terms of Service.
2. How to Request a Refund:
2.1. To request a refund, please contact our customer support team at contact@xivmo.com within the specified refund period.
2.2. Provide the following details in your refund request:
- Your full name
- Email address associated with your payment
- Date of subscription
- Reason for the refund request
3. Refund Process:
3.1. Once your refund request is received and approved, we will process the refund to the original payment method used for the subscription.
3.2. Please allow 10 for the refund to be reflected in your account.
4. Exclusions:
4.1. Refunds will not be provided for the following:
- Partial subscription periods that have already been utilized.
- Technical issues that can be resolved through our customer support team.
- Violations of our Terms of Service leading to subscription termination.
5. Contact Us:
5.1. If you have any questions or concerns regarding our Refund Policy, please contact us at contact@xivmo.com
By subscribing to Xivmo, you agree to adhere to this Refund Policy.
Thank you for choosing Xivmo!
